Kim-Lee Patterson is an IT Major from Toronto, Ontario with 6+ years of customer service experience and a passion for crunching numbers and zapping bugs. Since 2016, she has trained 50+ staff members and managed over 150 employees.
Top 5 Strengths
- Writing and communicating in teams (e.g. content creation and brainstorming)
- Organizing chaotic environments and managing staff groups and project teams
- Troubleshooting hardware, software, network, mobile and user-related issues
- Creating graphics, copy and code for online communication and marketing
- Converting raw data collections into meaningful formats for decision-making
Experience
Concierge
Logixx Security (2021)
Concierge Supervisor
Regal Security (2020)
Receptionist
Lifestyle Recreation & Leisure Services
(2019-2020)
Recreation Center Supervisor
Jadaco Recreation Management
(2018-2019)
Recreation Center Attendant
Jadaco Recreation Management
(2017-2018)
Assistant Concierge Security Supervisor
Condo Concierge (2016-2017)
Sales Associate (Seasonal)
Skiis and Biikes (2015-2016)
Education
Hon. Bachelor of Arts in Information Technology (2018-2022)
York University
Payroll Compliance Practitioner Certification (2020)
Canadian Payroll Association
Accounting & Payroll Administration Diploma (2015-2016)
Canadian Business College
BizStart Entrepreneurship Training
(2014)
Youth Employment Services
11-month incubation program
Web Design & Development Diploma
(2011-2012)
ICS Canada
Organizational Behavior Certificate
(2011)
Edinburgh Business School
Volunteer
Visitor Services / Front Desk Volunteer
2016 (6 months)
Museum of Inuit Art
Gave guided tours and sold gift shop items to patrons.
Web and Social Media Writer
2014 (6 months)
Spelling Bee of Canada
Wrote copy for Twitter and Facebook accounts and managed a team of 4 content producers (graphic designer, content writer, website developer and photographer)
Projects
Google IT Professional Certification
Expected Sept 2021
Junior IT Analyst Program
May – Sept 2021
NPower Canada │ Toronto, Ontario
- Computer component assembly
- Hardware and software configuration
- Installation and troubleshooting
- Windows, iOS, Android, and Linux
- IPv6 and network topologies
- Wireless and SOHO networks
- Security/forensics
- Mobile device configuration
- Virtualization
- Desktop imaging and deployment
- Network services
- Cloud computing
- Preventative maintenances
- Customer support
- ServiceNow foundations
